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Gomez certifies that Staples.com has met the minimum standards for Merchant Certification. Gomez Certification is a review of site "shoppability" and our seal confirms that the merchant has a reasonable Internet store. Particular criteria include a review of customer service accessibility, secure server transaction system, and a clear statement of privacy and return policies.
Criteria Reviewed
 Reasonable Access to Customer Support (Phone or E-Mail)
FAQ/Help/Customer Service
Published Privacy Policy
Accepts Multiple Credit Cards
Secure Server Transaction
Shopping Cart That Totals an Order
Published Return Policy
Performance Metrics -- Low Site Failure
While Gomez cannot guarantee you will be completely satisfied with your shopping experience or the product or services of Staples.com, the Gomez staff has reviewed this merchant and it is our expert opinion that this merchant has at least a satisfactory online store.
Gomez has awarded Staples.com three stars after reviewing the store's Privacy Policy, Return Policy, Customer Service response time and web site performance metrics.
E-Mail Response Time (24-Hour)
Performance Metrics vs. Industry Average
Privacy Policy Evaluation
Return Policy Evaluation
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